Help Desk Outsourcing Win For TNS

Two divisions of AMP, Inc., located in the San Francisco Bay Area choose Triware Networld Systems (TNS) as their sole help desk service & support provider for the year 1998.

January 1, 1998 -- Triware Networld Systems today announced...

Two divisions of AMP, Inc., located in the San Francisco Bay Area have chosen TNS as their sole help desk service and support provider for the year 1998.

AMP, Inc., Global Passive Product Division and wholly owned Connectware, LLC Division, have contracted their help desk service and support agreement with TNS for desktop, server, local area network (LAN) and wide area network (WAN) services. 

Both divisions previously employed full time Information Technology (IT) staff and occasionally used TNS for additional help when needed.  During those occasions, TNS was able to deliver the required high-level service & support in a cost effective manner.  Because of the competitive nature of AMP’s business and the difficulties in finding and keeping qualified IT engineers, these divisions came to the same conclusion that they wanted to do what they do best - produce quality products and cut unnecessary costs.  The need for in-house Information Technology (IT) staff was evaluated resulting in a total outsourcing of IT operations to TNS.

TNS currently provides support to both divisions' PC & UNIX desktops, servers running under NT 3.5x, 4.x, NetWare 4.x and UNIX, connectivity to the Internet, along with HP3000 and IBM mainframes running many mission critical applications.  The outsourcing agreement provides both divisions 7x24x365 coverage at an economical cost.

TNS will continue to provide the best service and support to its client base.  TNS features up-to-date consultation, design, implementation and maintenance services to provide solutions to not only present, but also emerging computer-networking technologies.  Experienced associates meet the needs of clients in a quick, efficient and courteous manner.  Providing ethical service combined with years of experience are the hallmarks of TNS.

Headquartered in Harrisburg, PA, AMP, Inc. has 45,000 employees in 50 countries in Europe, Asia/Pacific and the Americas and serves customers in the following industries: automotive, aerospace, computer networking, power and utilities, telecommunications, industrial, and consumer goods. AMP had sales of $5.47 billion in 1996.

Headquartered in Santa Clara, CA, Triware Networld Systems, L.L.C. is a leading computer network related service & support provider covering the San Francisco Bay Area. TNS has been highly successful since founded in March 1991, with 100% of its business originating from referrals.