Triware Networld Systems Announces the Creation of a New Service and Support Operation Center (SSOC)

Clients have enjoyed the service offerings of TNS for more than a decade, and with the new Service and Support Operation Center, continuous around the clock “Real-Time” monitoring and management of our clients’ network is being offered without the need for expensive dedicated connections.

July 15, 2003 -- Triware Networld Systems today announced...

Triware Networld Systems (TNS) is pleased to announce the enhancement of services for Outsourced and Maintenance clients by opening a new 24x7x365 state-of-the-art Service and Support Operation Center (SSOC) developed and integrated in house.  Clients have enjoyed the service offerings of TNS for more than a decade, and with the new Service and Support Operation Center, continuous around the clock “Real-Time” monitoring and management of our clients’ network is being offered without the need for expensive dedicated   connections.

To provide reliable SSOC services, the center is designed with redundant Internet connections using both T1 and Wireless links scalable up to 10MB and redundant fail-over routes using BGP connecting through both T1 & Wireless connections.  Furthermore, multiple redundant and fail-over monitoring and managing hosts are set up to provide the best possible uninterrupted services.

From SSOC, TNS can tell if any of our clients’ Internet services (SMTP, HTTP, FTP, & Etc) are up and running, how they perform (CPU Utilization, Memory Usage, Disk Space, Event Log, & Etc.), if any services and processes have stopped running (Exchange, SQL, Oracle, Domino & Etc) and if they are secured to a certain degree.  Managed nodes can be restarted or even rebooted remotely if necessary to bring back mission critical services.  From a security point of view, SSOC can tell if there are suspicious activities on our clients’ firewall, track those suspicious activities and record the activities as necessary.  Penetration assessment will be performed on our monitored and managed sites regularly to ensure the best possible security for outsourced and maintenance clients.  As part of the remote management services, installation of critical security patches for both Operating Systems and Server Applications may be installed during late night and weekend hours to reduce downtime and increase client productivity.  Change management documentation will be kept for the managed sites to keep track of activities.  Should emergencies arise, our well-trained engineers may be dispatched to client sites 24x7x365.

Senior Partner, Benson Yeung commented “I am very excited about the opening of our SSOC.  After more than a decade of personally working in the field, I have visualized many times the need for such a facility to reduce the total cost of ownership for client network maintenance, and as a way to provide real-time proactive service and support.  The project of bringing this vision to reality is indeed a leap forward for TNS.  With the SSOC, we combine the best of breed in industry software solutions for each of the monitored and managed areas.  Additionally, TNS offers the best know-how, knowledge, and expertise in these solution areas.  This experience has been earned by applying ourselves over the years.  Since moving into our new office one year ago, we have worked diligently on this project.  I am absolutely thrilled that it is finally operational and on-line.  We plan to continue making enhancements to our current capacities to provide even more value and solutions to our clients.  We currently have in excess of a dozen existing clients on-line with our monitoring and management services; more will be on line in the coming months.  This SSOC allows TNS to bring “big company” service levels to small and medium size businesses.”

TNS will continue to provide the best service and support to its client base.  TNS features up-to-date consultation, design, implementation and maintenance services to provide solutions for not only present, but also emerging computer-networking technologies.  Experienced associates meet the needs of clients in a quick, efficient and courteous manner.  Providing ethical service combined with years of experience are the hallmarks of TNS.

Headquartered in Santa Clara, CA, Triware Networld Systems, L.L.C. is a leading computer network related service & support provider covering the San Francisco Bay Area. TNS has been highly successful since founded in March 1991, with 100% of its business originating from referrals.