China Travel Service (USA), Inc. (CTS) Strongly Recommends TNS

“During the past 12 years, we had countless urgent needs, but whenever we called or e-mailed TNS, they have always responded and acted according to the level of emergency”

August 8, 2003 -- Triware Networld Systems today announced...

As a result of serving China Travel Service (USA), Inc. for the last 12 years, Triware Networld Systems (TNS) received the following recommendation letter.

“As a customer of TNS since 1991, I am honored to have this opportunity to recommend TNS to you.  During the past 12 years, China Travel Service (USA), Inc. (CTS) has been relying upon TNS for computer equipment purchases, network setup and upgrade, e-mail server, firewalls, and other computer related services.  We are totally satisfied with all the services received from TNS.  All TNS consultants are knowledgeable professionals who know how to work efficiently.  Among many of our good experiences, several come to mind:

TNS lives by their commitment of true 24 by 7 services and support:

Consultants from TNS are committed to customer’s needs with a real time response mentality.  During the high travel season of 1999, China Travel Service (USA), Inc. had a need to upgrade its data and file server.  Regular business hours could not be interrupted; therefore, the job required work after regular working hours and weekends.  Two consultants from TNS worked on Saturday and Sunday to complete migration of our old server into the new one. They also came back the next Monday, after normal work hours, to inspect the stability of the system.

During the past 12 years, we had countless urgent needs, but whenever we called or e-mailed TNS, they have always responded and acted according to the level of emergency.  As former president of China Travel Service (USA), Inc. Mr. XL Pan stated, “TNS lives by their commitment of true 24 by 7 services and support to its customers”.

Knowledgeable professionals and a “Think-for-You” approach:

As a network service provider, consultants from TNS are not just knowledgeable, but also take genuine care of their customers.  The solutions that TNS provided to CTS considered the needs and growth of our business.  TNS does not oversell anything to us.   As an example, prior to 1997, the size and volume of our e-mail requirements precluded us from installing our own e-mail servers.  TNS provided this service for us at a cost of less than $50 per month for the entire company’s needs.  Later, TNS helped us set up our own e-mail server at both our Los Angeles and San Francisco branch offices.

Expandable & reliable services:

TNS is not just a network solution provider but they also provide consultation services for our business software needs.  TNS joined the planning and setup of our first computerized accounting information system and also participated in planning for our future customer relation management (CRM) solution.

I have been extremely impressed over the years with TNS.  Because of their excellent computer services and support, I strongly recommend TNS to you for your computer, network and other business software needs.”

Mr. Benson Yeung, Senior Partner of TNS, stated, “I thank Mr. Pan for his kind words.  We at TNS enjoy the ability to provide our clients with the highly quality services and solutions.  CTS was referred to us as our second client when we started the business in 1991.  Again this past month, CTS was one of the first clients signing up to our new SSOC services.  I am so delighted to see them prosper over the years.  Unless our clients do well, we don’t do well.”

TNS will continue to provide the best service and support to its client base.  TNS features up-to-date consultation, design, implementation and maintenance services to provide solutions for not only present, but also emerging computer-networking technologies.  Experienced associates meet the needs of clients in a quick, efficient and courteous manner.  Providing ethical service combined with years of experience are the hallmarks of TNS.

Headquartered in San Francisco, CA, China Travel Service (USA), Inc. (CTS) is a tour operator in the United States and is part of a publicly traded company in the Hong Kong stock market - China Travel International Investment, Ltd.  With main office located in San Francisco, China Travel Service (USA), Inc. in North America have other offices in Los Angeles and two affiliates in Canada.  It is also a member of the United States Tour Operators Association (USTOA).  Its parent company is the largest tour operator in the People's Republic of China.

Headquartered in Santa Clara, CA, Triware Networld Systems, L.L.C. is a leading computer network related service & support provider covering the San Francisco Bay Area. TNS has been highly successful since founded in March 1991, with 100% of its business originating from referrals.