Triware Networld Systems Introduces Affordable IP-Based PBX & VoIP Integration Services

“In the future, after great coordination and approval, it is possible that all major companies will be able to go online and use IP-based phones.” – Jun Pan, Manager of China Travel Service (USA), Inc.

January 15, 2005 -- Triware Networld Systems, L.L.C. today announced...

Triware Networld Systems (TNS) is now offering innovative IP-Based PBX and VoIP integration services at an unbeatable price.

With VoIP or IP-based PBX (a form of VoIP implementation), all intra-company calls come at no extra cost. You are only paying for one integrated system. And the system comes with enhanced features, like follow-me roaming, presence applications, instant messenger and Unified Messaging Service (UMS) compatibility.

Priding ourselves in being one step ahead of our competition, TNS has been making great strides to provide the most efficient and user-friendly IP-based PBX and VoIP services to our clients. Just last year, we had the chance to test our latest IP-based and VoIP technologies with one of our valued clients, China Travel Service (USA), Inc.

The company has a long history of PBX trouble, with its PBX being frequently down and not providing many features that, until now, have been too difficult and expensive to maintain. China Travel Service officials said customers calling into the company were frequently receiving a busy signal when lines were, in fact, available.

“We had high maintenance expenses since we had to rely on vendors to come in and make changes for us,” said Jun Pan, a manager of China Travel Service. “Our system, our greeting message and our distribution tree were not flexible.”

Because TNS prides ourselves in being proactive, we had already expanded our IT-related solutions to include IP-based PBX that supports VoIP and more importantly related application integrations. These solutions are capable of transforming our clients’ businesses into more competitive and more efficient moneymakers.

“Over the years we have always ahead of our competitions in terms of innovation and visionary,” Yeung said.

We were thus ready to assist China Travel Service in all aspects of IP-based PBX and VoIP services.

Because of TNS’s IP-based and VoIP services, numerous benefits have now been made available to China Travel Service through its already existing network infrastructure and cable systems:

Standard Features

	Auto Attendant / Multi-Company Greetings / Hold Music or Message Including Bilingual Support
	Department Routing / Search By Name Function
	Non-blocking Voice Mailboxes
	Voice Units to Process All Calls, Check and Leave Messages on Voice Mailboxes
	Virtual Extension with Advanced Mailbox Features
	All Voicemail Features for Field Agents
	Virtual Mailboxes for Promotional and Updated Information, Mortgage Rates, Etc.
	Field Agent Ability to Turn Virtual Extension into Physical Extension while in Office
	Phone Screening with Mouse: With a mouse, users can make calls, pick up calls, toggle between phone calls, hold calls, transfer calls, make conference calls and perform one-line recording, etc.
	Call Management: Users have flexible options to manage incoming calls while busy on the phone or away from the desk, such as call waiting, call forwarding, mailbox transfers, personal assistant transfers, follow-me functions, etc.
	Call Conferencing: Up to 6 external parties, or multiple groups of conference calls.
	Call Recording: With a mouse, users can instantly record calls and save recorded files (.wav) to a personal mailbox and / or designated mailbox for future reference
	Call Screening: Caller ID Screening, Name Screening, Message Screening
	One Number Follow Me: Up to 5 phone numbers for each system to forward incoming calls automatically
	Advanced Voice Mail: Message Time Stamp, Message Playing Sequence (last in first out, first in first out), Fast Forward / Rewind / Skip Messages, Message Notification. System automatically notifies users via calls, pagers and / or e-mail for every new voice message.
	Caller ID Call Back: System will call back every caller who leaves a message after user is finished listening to the message. User can then pull the callback from the system to play the next message.
	Single Line Analog Phone Compatibility: Users can use cordless phone to answer phone calls when they’re away from their desks
	Intercom Ready
	VoIP (Voice Over IP) Ready
	Call Restriction
	Call Accounting

	Basic ACD (Automatic Call Distribution): Automatically distributes incoming calls to a pre-assigned group for customer service or informal call center, Unlimited ACD group, Hold Queue and Call Overflow
	TeleConference: Web-based user interface for users to arrange and schedule teleconferences anywhere. Three different types of conference rooms: Public, Confidential and Private. Maximum of 16 parties per conference room
	TeleContact: Call Center Solution Interactive Voice Response (requires custom programming): Provides automated customer service, information retrieval, status checking, etc. Examples: Make an appointment, check order status, etc.
	Office Hoteling: Reserve seats for field agents Web-based UMS (Unified Messaging System): Retrieve voice, fax and e-mails using standard browser anytime, anywhere in the world. Accessible through standard POP3/SMTP e-mail client, such as Outlook or Outlook Express.
	CTI (Computer Telephone Integration): Ready for integration with customer database for Customer Relationship Management, such as Customer Service Center. Ready for Web Call application.