call came in at 6:30pm to our 24-hour emergency hot line. The file
server crashed containing invaluable computer source code upon which
the client's production line was totally dependent.
The administrator was on vacation and the tape backup had not
been done for a week. To add fuel to the fire, no one knew where the
old tape backups were stored.
one hour, one of our most seasoned Certified NetWare Engineers was
dispatched to the scene. The high for that day’s temperature was
hovering at 100 degrees, and the crashed file server was located in
a room without air-conditioning.
The engineer immediately opened the file server cover
allowing the 600MB and 2GB SCSI hard disks to cool down.
an hour, the engineer managed to bring the file server up with one
hard disk set outside the file server to reduce the heat problem
until an external chassis was purchased.
This client learned the hard way of the environmental
conditions that must be met for hardware to function properly.
client was using NT software RAID for mission critical design
information when the system crashed.
Additional problems contributing to the situation was the
fact that the last complete backup was 9 months old.
file recovery procedures were put into place.
We then used our partnership capabilities with Microsoft to
recover the mission critical files.
This resulted in the successful recovery of all data in the
RAID within 3 days.
to say, this client instituted backup procedures on a regular basis
to preclude another potentially disastrous situation.
another client’s NetWare server was crashing on the average of
every two hours. Complicating
the situation was the fact that the infrastructure consisted of
multiple hardware vendors.
was made with the various hardware vendors in an effort to make the
infrastructure a homogenous working solution.
The effort to reduce the impact on the business inherently
caused an inordinate period of time to ultimately discover the
engineers exhibited a persistent attitude by working nonstop for 4
days and 3 nights in conjunction with the multiple hardware vendors
to successfully recover files and bring the system back on line.
This particular client was the benefactor of the resolve of
TNS engineers to successfully conclude a particularly difficult