TNS Provides Outsourced IT
Support at an Affordable Price
Since 1991, Triware Networld Systems has helped small- and medium-sized
businesses realize the cost savings of outsourcing their IT needs.
TNS provides the most affordable, quality IT support without
sacrificing our notorious dedication to clients.
Starting up and maintaining a successful
business can be rough. At times, everything seems to come at a high
price. First, there are employee salaries. Next, there’s office rent
and supply costs. Then, there are standard operating fees like
telephone and Internet services.
In the world of start-up companies, Triware
Networld Systems (TNS) understands that Information Technology
support services can rank low on a business owner’s priority list.
But what many businesses don’t realize is that,
if done correctly, an outsourced IT team can lead to enormous cost
savings, allowing companies to focus on growth and becoming more
TNS has served as a
24-hour IT support group for numerous start-up, small- and mid-sized
companies since March, 1991. We are continuously developing new and more efficient
ways of providing our clients with the same or better dependable IT
services that they would receive with a fully staffed IT department.
“We serve as many of our clients’ virtual IT
departments, Chief Information Officers and Chief Technology
Officers,” said TNS Senior Partner Benson Yeung. “We do more for
Forget the costs of employing an expensive
full-time IT staff and forget the costs of maintaining complicated
networks. TNS offers our clients the same dedicated IT support at a
price that they can afford.
“The economy of outsourcing service is quite
evident when taking into consideration that a small business only
requires about 4 hours of on-site support each week, sometimes
less,” Yeung said. “TNS is able to achieve such efficiency by using
the most advanced service and support methods developed in-house and
hiring the best-trained engineers in the business.”
For example, PCB Assembly, Inc., which has
since been bought by Flextronics, began its computer system with one
server, 10 personal computers and a complete lack of IT support.
Business was growing rapidly, and the company’s owner found his
business incapable of keeping up the network capabilities required
for such growth.
“It was realized early on that computer and
networking requirements would mushroom rather quickly,” Yeung said.
PCB Assembly, Inc. went in search of an
affordable IT firm that he could count on for dedicated, hands-on
support. The company was also looking for a firm that could monitor
its growth and think of affordable ways to keep up with it.
“PCB Assembly, Inc. was looking for a firm that
would take a share of the hard work required, one that would provide
efficient, quality service,” Yeung said.
Through referrals, PCB Assembly, Inc. found
TNS, which eventually became the company’s sole provider of
outsourced computer and network operations for ten years. As the
business grew to become a $500 million data communication & computer
related hardware manufacturer, TNS was able to ensure that its
computer and networking requirements grew along with it but no the
on site outsourcing hours. On average, TNS spent only 20 hours a
week on site.
New computers were added on a weekly basis
until the company was boasting more than 200 personal computers. The
company’s one server grew to eight servers. Meanwhile, physically,
the company was expanding from one to five buildings.
TNS took it upon ourselves to provide system
installations and ongoing network support, including file servers,
routers and switches from Cabletron and Cisco, a Wireless Laser
Bridge, multiple T1s and fiber optic connectively among all 5
TNS also set up extranet and EDI to provide the
company with world-class communication between its client facilities
and to ensure secure business operations. Meanwhile, TNS engineers
provided support on a broad range of software, including NT servers,
MS SQL, MS Exchange, a fax server, Raptor firewalls, Mobile VPN,
RAS, anti-virus software and numerous vertical applications.
Another client, AMP, Inc., which was eventually
bought by Tyco, entrusted TNS to provide IT support for its network
of 20 personal computers, accompanied by full-time IT personnel and
consultants, for ten years. According to AMP, Inc.’s chief financial
officer, the company’s costs of operating its small computer network
were outweighing its returns before TNS first came aboard.
“The first steps TNS took were to send in our
most seasoned engineers to conform the company’s network to our own
high standards and automate as much of the company’s manual process
as possible,” Yeung said. “In doing so, the company’s computer
environment became much more stable.”
TNS then sent in an on-site support engineer to
take over AMP, Inc.’s day-to-day IT operations, which included
support for mainframe connectivity using WAN resources, Cisco
routers, Hewlett Packard flavored Unix, NT servers, NT workstations,
Win9x, office applications and vertical applications. Our engineer
also provided employee training.
Eventually, AMP, Inc. was able to purchase 100
more personal computers and expanded its operations to a second
building. With that, TNS established a T1 line that linked the
company’s two buildings together.
“Our client recognized the financial savings
that came with its outsourcing agreement with TNS,” Yeung said. “The
agreement reduced employee payrolls, turnover costs, inherent taxes,
administrative costs, training costs, management overhead and other
TNS engineers have always rated our success
through the success of our clients in their industries. But time and
again, many clients have felt the need to voice their
recommendations for TNS’s outsourced services.
Todd Rockoff, who was chairman and chief
executive officer of Intensys Corporation, described TNS’s
outsourced services as “prompt and effective.”
“From day one, TNS went beyond the role of
implementer and presented us with many valuable architectural and
planning insights,” Rockoff said. “Their diligence in running the
daily back-ups of our Windows and UNIX environment gave me peace of
mind in the event of any disaster.”
Rockoff said TNS’s most significant
contribution came from its 24-hour availability.
“In our experience, every time an urgent issue
arose, we received a prompt response from TNS,” he said. “This
willingness to go the extra mile was especially important to
Intensys as a dynamic start-up.”
“This diligence distinguished TNS,” he said.
AMP, Inc. Director of Finance and
Administration James Wenks voiced a similar appreciation.
“We were very pleased with the timeliness and
thoroughness of the TNS personnel to both take care of our current
needs and advise us of how we can protect our investments and
utilize it to the greatest extent,” Wenks said. “They respond
quickly to our needs and provide permanent solutions to our
Wenks said he also appreciated TNS’s dedication
to explaining complex computer and networking issues with AMP, Inc.
“TNS is able to handle the technical issues and
deal with the hardware and software professionals outside of our
organization and yet discuss these issues with me in layman terms,”
Since 1991 our
Outsourcing Agreements have been tailored to your specific
service and support needs. We provide different levels of
service and support agreements for our clients. We offer
24x7x365 Service & Support Operation Center (SSOC) services to
all of our Outsourcing Clients. With SSOC, we can monitor &
manage your network real-time and notify you of any issues. The
Agreement also provides telephone hot line and pager numbers in
case of emergence. We visit all of our outsourcing clients in a
pre-defined interval to performing routine IT tasks and
|Provide Additional Support To Your Internal IT Needs|
|Provide 7x24x365 SSOC Coverage To Your Mission Critical
|Reduce Cost of Paying Multiple Vendors for Support|
|Provide Consistent & Complete Help Desk Service & Support|
|Reduce The Cost of Hiring Multiple Skill Levels & The Cost of
|Access To A Team of
Well Trained & Hard Working Engineers|
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