This client, like most small businesses,
essentially began with the absence of dedicated support for
their small LAN consisting of 1 server and 10 PCs. The business
was growing very rapidly – a direct result of the leadership
and hard work of the company owner, and the quality of products
being produced. The company manufactures high-end routers,
switches and other data communications components for its
clients that read like the Who’s Who of the data communication
and computer world - Ascend, Cabletron, Cisco, Compaq, Lucent,
and others. It was realized, early on, that computer and networking
requirements would mushroom rather quickly.
To find the solution,
the company owner set out to find a firm that he could count
on to serve his needs and also the needs demanded by his customers
- the world’s leading data communication and computer companies.
He was looking for a firm that would share in the hard work
required and one that would provide efficient, quality service.
He also needed a firm that would keep up with his skyrocketing
growth and networking requirements on a 7x24x365 basis.
was referred to the company owner at this early stage and
became the sole outsourcing provider to handle the entire
computer operations scenario. As the business grew, the computer
and networking requirements also grew. New computers were
added weekly into the production environment. The 1 server
expanded to 8 and the PCs grew to over 200 with both numbers
still growing. Physically, the company expanded from 1 to
5 buildings. Installation and ongoing network support included
file servers, routers and switches from Cabletron and Cisco,
Wireless Laser Bridge, multiple T1s, and fiber optic connectivity
among the 5 buildings. Extranet and EDI were also set up to
provide world-class communication between the company and
its client facilities to insure secure business operations.
Software support included NT servers, MS SQL, MS Exchange,
Fax server, Raptor firewalls, Mobile VPN, RAS and multiple
vertical applications and anti-virus software.
TNS has been servicing this extremely satisfied client in
excess of 5 years and retains 100% of its outsourcing computer
and network requirements. The economy of outsourcing service
is quite evident when taken into consideration that only 20
hours per week are currently used to support this site. TNS
is able to achieve such efficiency by using the most advanced
service and support methods developed in-house, by using years
of hard earned experience, by hiring only the best and well
trained engineers in the business, by working harder, and
by always going beyond expectations.
At the time of this writing, the company is on a $500 million
annual revenue run rate, employed 650 people and occupied 185,000
square feet of manufacturing space in both Santa Clara and
This client was a local operation of a worldwide
billion-dollar organization that supported a network of approximately
20 PCs with a number of permanent IT personnel and consultants.
Expenditures for this small network outweighed the return
on investment being realized. Their Chief Financial Officer
investigated the benefits of outsourcing and was referred
to TNS by a satisfied TNS client to support their current
and future computer and network requirements.
Initial steps were for TNS to send in our most seasoned engineers
to gradually convert the computer and network setup to standards
based on TNS developed methods, and automate as much of the
manual processes as possible. In so doing, the environment
became much more stable. Once stability had been achieved,
we then sent in our on-site support engineer to take over
the day-to-day operations. Services provided included support
for mainframe connectivity using WAN resources, Cisco routers,
Hewlett Packard flavored Unix, NT Servers, NT workstations,
Win9x, supporting office and multiple vertical applications,
and user training. Subsequently, the 20 PCs increased to over
100 and the client has expanded operations into a second building
with the introduction of a T-1 line to link the two buildings
This client recognized the financial implications in an outsourcing
agreement with TNS. Savings were realized by reason of reduced
employee payrolls, turnover costs, inherent taxes, administrative
costs, training costs, management overhead, and other benefit
costs. TNS, having created this carefree environment, has
been servicing this client for the past 6 years. To maintain
this complex and high-production environment, TNS only spends
a mere 20 hours per week with 7x24x365 coverage and a guarantee
for emergency response time. Once again, by using our proven
service and support methods, TNS does more with less, leaving
the client the ability to focus and grow their business along
with being more competitive in its marketplace.
This client is rather new to the business world
in that it is a startup high-tech corporation funded by venture
capital. Because of our reputation, they were referred to
TNS (like many other Silicon Valley high-tech startups), for
their small but growing Information Technology service and
Requirements for this client include desktop and notebook
personal computers, printing equipment, file servers, firewalls,
email, the corporate web server, information storage and backup,
user training, and networking related products. TNS was able
to spend less than one month to design, implement, and test
a 4 server network with a growing number of laptops and desktops
being added monthly.
The uniqueness to this solution is that TNS has entered into
a partnership agreement with this client to provide the entire
computer and network support services for the corporation.
Certainly a new corporate entity needs as much fiscal stability
as can be mustered, and TNS feels it is making a contribution
to that stability. Additionally, it should be emphasized that
there is a tremendous trust factor involved here. This is
a mutual trust in that TNS contributes to the support services
of the corporation and the corporation believes in the services
being provided by TNS.
Over the years, TNS has developed as an efficient and reliable
Information Technology (IT) provider using well-developed
methods and solutions that have proven successful by being
implemented in many real-world start-up situations. We serve
as many of these startups virtual IT departments, Chief Information
Officers, and Chief Technology Officers. Please refer to our
web page for our client list and news releases regarding some
of these successful high-flying fast startups and publicly
held companies. We believe in long term mutually successfully
partnerships as one our philosophies, and we have not done
our job unless we can contribute to the success of our clients.