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Service & Support Operation Center (SSOC) is a 24x7x365
real-time network monitor and management operation center. It
is designed with many years of hard earned field experiences and
state of art technologies developed and integrated in house. The SSOC is to provide our clients
with the lowest cost possible way to monitor and manage their
network with up-to-date technologies and know-how. Penetration
assessment will be performed on our monitored and managed sites
regularly to ensure the best possible security for outsourced
and maintenance clients. Should emergencies arise, our
well-trained engineers may be dispatched to client sites
24x7x365.
Architecture
The SSOC has built in
redundancy from Internet connections to monitor and management servers
and workstations. The Internet router is programmed with BGP so that
if one of our ISPs goes down, the router is smart enough to route all
the traffic to and from the alternative ISP. Our connection bandwidth
is also built to scale from 1.44MB (T1) to 10MB (Wireless) when
necessary. Each monitored nodes has two routes to connect to our SSOC.
There is not dedicated or VPN connection necessary for the monitoring
to work.
Key Benefits
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Reduce short and long term capital spending on additional hardware
and software which would be required to provide. the same level of
SSOC services. |
| Reduce time spent on overall IT maintenance related issues –
Estimated maintenance issues are consuming a minimum of 50% of
total IT time. |
| Reduce errors made performing IT maintenance by taking
advantage of the TNS procedural approach and expertise. |
| Reduce the need to stay after hours and weekends by taking
advantage of the SSOC 24x7x365 operation. |
| Ability to have 24x7x365 real time monitoring and
notification of:
- Your Network Issues
- Your System Issues
- Your Application Issues
- Your Security Issues
- Your Environment Issues
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| Ability to monitor your critical equipments and server room
Temperature (-40°F to 212°F), Humidity (5% to 95%) & Wetness
(1% to 100%). |
| Ability to have 24x7x365 real time corrective action taken by
our SSOC Engineers, if necessary, remotely or on-site. |
| Ability to patch your critical OS and applications after hours
and weekends by our SSOC Engineers remotely or on-site. |
| Ability to restart your mission critical applications remotely
or on-site. |
| Ability to track the possible Network Intruder by our SSOC
Engineers remotely or on-site. |
| Ability to provide up-to-date Network Documentation (Green Book)
for your review. |
Sample Views
Client Views (from End-User's point of view)
Server Views (from IT support's point of view)
Information Request Form
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